*Abbreviations under the "Available" column: A = Available // NA = Not Available // R = Previously Registered // WL = Currently on the Wait List

Solving Community Problems: A model drawn from company transformations

This course offers a brief review of several major organizational transformations, with approach used, results achieved and lessons learned. These include: the U.S. grocery industry’s Efficient Consumer Response (ECR), which targeted $40 billion in waste and became a model for this and other industries worldwide; an auto manufacturer that needed to simultaneously improve quality and shorten cycle time to avoid bankruptcy; and an innovative outdoor company that needed to learn from its consumers about current product satisfaction and future needs. The lessons from these organizations have been further consolidated and tested in community action projects to win against tough odds. Underlying all of this is a problem solving framework and an organizational change methodology that will be shared with the class. Participants are encouraged to come with an example of a community issue they have worked on, plan to work on, or have knowledge of and want to discuss. We will use some of these for practice in sessions 4-6 and explore how the framework and methodology might be used to help.

Instructor Bio:

Kai Dozier has been helping organizations solve problems for 45+ years. He developed a problem-solving methodology, now in its 11th version, used by over 200 project teams in 100 organizations, including helping Ford improve quality, Kroger improve creativity, Gore improve innovation, and Kimberly-Clark improve leadership – and all improve customer focus, sales and profitability. Kai was the lead consultant on each of the challenges listed in the course description as well as numerous others.

Recommended Reading:

Various handouts will be distributed at each session. 

Course Number Instructor Dates Day Time Location Available
A305 Charles Hamilton Feb 21, 28, Mar 7, 14, 21, 28 We 10:00-11:30 a.m. Meadows Presbyterian Church A

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